Customer Service Essentials

Going beyond customer service (CSE10)

You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’.

All fine and dandy, but could they have gone further? If they were practicing great customer service, then yes, they could have tried cross-selling or upselling or used a range of other techniques to make you feel really special.

Now imagine If everyone started offering this same type of excellent customer service. To stand out you’d need to go beyond the same same. This course will show you how.

By the end of this course, you’ll be able to:

• Understand the life cycle of customer service
• Use ‘out of the box’ thinking specific to your brand
• Personalize without annoying your customers
• Follow top tips from business CEOs on how to go above and beyond
• Understand ‘High touch’ customer service

Why take this course?

When it comes to customer service, you don’t just want to be as good as the rest – you want to be better! If you work as a leader or manager in a customer-focused role and want to take your customer care to the next level, this course will help. It will explain the life cycle of customer service and help you think outside the box. You’ll also learn how to use techniques to deliver a personalized service that won’t annoy your customers and will keep your brand at the top of their list. Who knows, you could even overtake Amazon as the leading customer service brand.

15 mins | SCORM | Workbook

  • Going Beyond Customer Service
Completion rules
  • All units must be completed