Service excellence refers to the ability of service providers to consistently meet and exceed customers' expectations. At the same time, 72% of customers would share a good experience with 6 or more people. In this course, we show you the fundamentals of building a culture of service excellence.
While a variety of elements go into creating a successful business, customer service is center-stage. Every interaction the company has with a customer (or potential customer) can affect the business’ bottom line. Often, customer service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. Giving team members the knowledge and skills required to provide service excellence, therefore, is critical to your organization's success.

By taking this course you'll learn:
1. The key principles of service excellence
2. How to build a culture of service excellence
3. The knowledge required by service excellence team members
4. The tools of effective communication
5. How to address Customer Issues

Why should you take this course:
Customer service training doesn’t just add value for the customer; it builds the confidence of each person with the knowledge and skill the training provides, it can drive sales and give you a strong competitive advantage. The knowledge and skills provided in this workshop are not limited to an organization or customer service role, but to every aspect of life.